FAQs
Find answers to our most frequently asked questions.
Orders & support
How do I make a purchase?
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To place an order, simply browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment details, then confirm your order.
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Have further questions? Contact us
How can I check my order status?
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Once your order is placed, you will receive a confirmation email with a tracking link. You can also check your order status by logging into your account and navigating to the "Order History" section.
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Have further questions? Contact us
How do I cancel my order?
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If your order has not yet been processed, you may cancel it by contacting our customer service team as soon as possible. Once an order has been shipped, it cannot be canceled, but you may return it following our refund policy.
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Have further questions? Contact us
How do I know if my order is confirmed?
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After completing your purchase, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact customer service.
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What payment methods do you accept?
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We accept all major credit and debit cards, UPI, and other secure payment methods. The available payment options will be displayed at checkout.
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Shipping & returns
Do you offer free shipping?
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Yes, we offer free shipping on all prepaid orders except for COD orders. Minimal cost of @59rs/- is charged on Cash on delivery orders.
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What is your guarantee and refund policy?
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We stand by the quality of our products. If you’re not satisfied with your purchase, After your product(s) is received, we will verify it against the claim and initiate the replacement accordingly. Please note that replacement will depend upon the stock availability.
Under what conditions can I replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/tampered product or packaging
- Incomplete order
- Missing products
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What if my item arrives damaged?
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If your order arrives damaged, please contact us immediately with photos of the item and packaging. We will arrange a replacement as soon as possible.
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How do I contact customer service?
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You can reach our customer support team via email at contact@blaesthetics, by phone at +91 93110 78047, or through our online chat service during business hours.
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Where do you ship?
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We ship PAN India.
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Products
Where are your products made?
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Our products are made with care in [country/region] using high-quality materials. We prioritize ethical sourcing and sustainability in our production process.
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Do you offer samples of your product?
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Yes, we offer sample sizes of select products. Please visit our Samples page for more information.
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Can I buy your products anywhere else?
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Our products are available exclusively on our official website.
Where can I find more information?
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For more details about our products, policies, and company, please visit our Help Center or reach out to our customer support team.
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Can't find an answer?
Contact our customer support through the contact page and our team will get back to you as soon as possible.